1. What is the repair, exchange & refund policy?

Exchange and refund only on big defective units (beyond repair).For buyers' used machines, we only can support repair service.

Repair: We provide free spare parts (just include the main board and motor) within the warranty period. Buyer should provide serial number and photos of defective machines, but buyer should pay the shipping charges and return us the broken parts.

Exchange: If you reported problem to us within ten days on arrival of the machine, we accept the exchange. Buyer has to pay the ship back sea freight and the sea freight for new machine.

Refund: If you reported problem to us within one week on arrival of machines, we accept the refund, but we only refund you the payment after receiving the returned goods.

2. What about when one year warranty over time?

We still offer the repair service to you when the warranty time is over, even we can offer you the repair service in the whole life of machine.

3.When you meet the problem of our machine under the situation that you are not familiar with our machines.Do not worry, we can offer:

A. User Manual in English 

B. Support on-line

C. You can send your technician to our factory to attend the skill training.